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Return & Refund Policy

Thank you for studying with Flying Academy.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for the next products that You purchased with Us:

  • EASA Online PPL
  • FAA Online PPL
  • FAA Online CPL
  • EASA Online CPL
  • EASA Online Full-Time ATPL(A) 650
  • EASA Online Part-Time ATPL (A) 650
  • EASA ICAO English Exam Online
  • EASA IR English Refresher Course
  • EASA ICAO English Refresh Online
  • EASA Flight Instructor Course Online
  • EASA IRI Online
  • DGCA Basic Online

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Silver Express DBA Flying Academy LLC 14569 S.W. 127 ST. MIAMI, FL 33186.
  • Products refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Products from Us.
  • Service refers to the Website.
  • Website refers to Flying Academy, accessible from
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the access or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: [email protected]
  • By phone number: +1 (305) 255-8753
  • By mail: 14569 SW 127th St, Miami, FL 33186 Flying Academy

We will reimburse you no later than 14 days from the day on which we receive the returned request. We will use the same means of payment as you used for the order. Please note you will still incur a 5% charge for such reimbursement due to banking fees and policies. 

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 14 days

The following Goods cannot be returned:

  • The supply of Products made to Your specifications or clearly personalized.
  • You attend more than two online lessons

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Products may be refunded. Unfortunately, Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning products

You are responsible for the cost and risk of returning the Products to Us. You should send the Products to the following address:

14569 SW 127th St, Miami, FL 33186 Flying Academy

We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.

Gifts

If the Products were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Products weren’t marked as a gift when purchased, or the gift giver had the Products shipped to themselves to give them to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]
  • By phone number: +1 (305) 255-8753
  • By mail: 14569 SW 127th St, Miami, FL 33186 Flying Academy
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